EMAIL AUDITS / SITE VISITS

To All Auditors,

It has recently come to our attention that some auditors have been taking it upon themselves to do email type audits rather than the physical audits that had been requested by our customers. We want to make sure all auditors are aware of Cal Audits requirements.

In one case last month, the disregard of the following guidelines resulted in the dismissal of services of an auditor.

For this reason we are sending the following reminder of Cal Audits guidelines for email type audits and when they can be done and when they cannot be done.

1. When the records are out of the area of where the insured is located with a CPA, Accountant, bookkeeper, etc., or records are out of state. A site visit is still required.

2. A CPA, Accountant, bookkeeper, etc. has asked that they can send records to the auditor rather than the auditor come to their location. Auditors (schedulers) are NOT allowed to request the records be sent to them rather than go to where the records are located.

3. An email audit has been requested by Cal Audits to be done.

4. No permission is needed to do an email audit.

5. Permission is required to waive a site visit as site visits are mandatory. Contact Doni for this permission.

It is important to understand that a site visit of the insured’s location is required even when records are sent to the auditor. The exception to this is when the insured works from their home or the insured is out of business.

Please contact Doni or myself with any questions.